MassHealth Member Renewal

State requires MassHealth enrollees to submit new applications for coverage

The Affordable Care Act requires states to review Medicaid eligibility every 12 months. MassHealth resumed its annual Medicaid renewal process after suspending it in late-2013 because of system issues. Over one million MassHealth enrollees must submit new applications for health benefits this year so the state can determine if they still qualify for coverage. Those who fail to apply will lose their coverage.

What can you do to help?

We encourage you to talk to your MassHealth patients about the importance of renewing their membership on time. Please reach out to your Provider Relations Consultant if you would like resources for your office to help patients learn about the renewal process.

How do members renew?

Members can renew or apply through the Massachusetts Health Connector.

  • Online at This is the fastest and easiest way to renew.
  • Over the phone at 800-841-2900 (TTY 800-947-4648) 
  • In-person at an Enrollment Center. See a list of locations at‐center.  
  • On paper with the application you received in the mail from MassHealth.