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Accountable Care Organization FAQs

Answers to frequently asked questions about accountable care organizations (ACOs).

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Training: Community Partners Program

Learn more about the MassHealth Community Partners (Behavioral Health & Long Term Services and Supports) program.

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Senior Care Options

Senior Care Options providers must complete the required Model of Care training.


Click here for to see our High Model of Care Audit Scores or click the link below to learn more about the training. 
SCO Model of Care Training

Provider Information

BMC HealthNet Plan is an experienced, not-for-profit leader in Medicaid and committed to providing high quality health coverage to underserved populations. It’s easy to find everything you need to work with us. In this section you can:

Recent Updates

  • SCO Providers: Medicare members will soon begin receiving new Medicare cards in the mail. The Social Security numbers (SSNs) are scheduled to be removed from all cards by April 2019. Visit for more information.
  • MassHealth will sunset its antiquated Automated Voice Response system as of September 1, 2017. Learn more.
  • We no longer accept modifications to claims over the phone. If any data element of the claim is incorrect and requires a change for reprocessing and payment, please submit a Corrected Claim by following the documented processes outlined in our Provider Manual.
  • State requires MassHealth enrollees to submit new applications for coverage. MassHealth resumed their annual Medicaid renewal process. Over 1 million Massachusetts Medicaid members must submit new applications for health benefits this year. If members fail to apply, they will lose their coverage. See how your patients may be affected.
  • PCPs can get support for patients with behavioral health issues. Learn more.

Recently Mailed Provider Notices 

See archived Provider Notices.

If you have any questions, please call your Provider Relations Consultant or email us at