Help Prevent Healthcare Fraud

If you suspect healthcare services are given or received through dishonest means, call our confidential hotline 24 hours/day, 7 days/week at 888-411-4959.

Learn more about Fraud and Abuse

Important Documents and Forms

Plan Documents Learn about your coverage and benefits.

MassHealth | ConnectorCare/Qualified Health Plan

Archived Plan Documents — Access documents for plans that are no longer offered, such as Commonwealth Care and Commonwealth Choice.

Boston Medical Center Authorization to Obtain Protected Health Information Let Boston Medical Center request your protected health information from another provider.

Healthcare Proxy —Name someone to make decisions about your medical care if you can no longer speak for yourself. This form is prepared by Massachusetts Health Decisions.

Health Needs Assessment — Complete this online form about your health history, so that we can share tools and offer support to help you meet your personal health goals. You can also call our Customer Care Center to have the assessment sent to you.

Personal Representative Designation Request Form  Name someone you know and trust to make healthcare decisions for you if, for any reason, you become unable to make decisions or communicate your wishes to doctors.

Request for Access to Information Form — Request a copy of your member information from BMC HealthNet Plan.  Your information includes but is not limited to your medical claims, pharmacy claims, co-payments, case management, vision claims and behavioral health claims.  The record does not include your medical records.

Request for Confidential Communication Form — Make a request to receive communications with Protected Health Information (PHI) by alternative means or at another location.

Request for Release of Information Form — Authorize BMC HealthNet Plan to release your Protected Health Information to your or to another organization.  BMC HealthNet Plan is a Managed Care Organization (MCO), not a medical provider.  Requests for medical records must be directed to your medical providers.

Request for Revocation of Release of Information Form — Remove a previously authorized person or organization from receiving your Protected Health Information.

Revocation of Personal Representative Form  Remove a previously assigned representative from making important healthcare decisions for you.