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About Us

Contact Us

Need Insurance

Questions about becoming a member? Call 800-792-4355 or email (individuals) or (employers)


For questions about benefits, pharmacy, or help finding a doctor on our plan, call our Member Services Department Monday through Friday 8:00 a.m. to 6:00 p.m.

MassHealth members
888-566-0010 (English and other languages)
888-566-0012 (Spanish)
711 (TTY)

24/7 Mental Health/Substance Abuse Line:

24/7 Nurse Advice Line

Vision Services for routine eye exams (VSP):
711 (TTY)

ConnectorCare  / Qualified Health Plan members
711 (TTY)

24/7 Mental Health/Substance Abuse Line:

24/7 Nurse Advice Line

Vision Services for routine eye exams (VSP):
711 (TTY)

Senior Care Options members

Visit our website for the most
up-to-date contact information

For questions about eligibility, getting an application, or enrolling in a health plan, please call the appropriate state agency.

MassHealth Customer Service
800-497-4648 (TTY)
Monday-Friday 8:00 a.m. to 5:00 p.m.

Massachusetts Health Connector
877-623-7773 (TTY)
Monday-Friday 8:00 a.m. to 6:00 p.m.


For benefit questions:
For pharmacy questions:
For website questions: 


General inquiries: Call your Provider Relations representative or the provider line at 888-566-0008, or email .
Utilization review inquiries: Call our provider line 888-566-0008 during business hours. After 5 p.m., please fax your inquiry to 617- 897-0801.
For a provider portal login: Go to the Provider Self-Service Portal to register for a website login.
NPI questions: Send an email to
Pharmacy/Formulary questions:

Members, Providers, Employees, Contractors, and Subcontractors

To ask about or report fraud and abuse, call our confidential hotline 24/7 call 888-411-4959.

Individuals may call BMC HealthNet Plan’s hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.