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About Us

Contact Us

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Questions about becoming a member: Call 800-792-4355 or email (individuals) or (employers)


Call our Customer Care Center Monday through Friday, 8:00 a.m. to 6:00 p.m. for benefit and pharmacy questions:

MassHealth members

  • 888-566-0010 (English and other languages)
  • 888-566-0012 (Spanish)
  • 711 (TTY)
ConnectorCare / Qualified Health Plan members

  • 855-833-8120
  • 711 (TTY)

Senior Care Options members –  visit our website for the most up-to-date contact information  – for benefit questions – for pharmacy – for website questions

Report healthcare fraud and abuse, call our confidential hotline 24/7:

  • 888-411-4959 

Call Vision Services Plan (VSP) for routine eye exams:

  • 800-877-7195
  • 711 (TTY)

Nurse Advice Line

  • 800-973-6273 (MassHealth members)
  • 866-763-4695 (ConnectorCare / Qualified Health Plan members)

Mental Health/Substance Abuse Line, 24/7:

  • 888-217-3501 (MassHealth members)
  • 877-957-5600 (ConnectorCare / Qualified Health Plan members)


Call your Provider Relations representative or the provider line at 888-566-0008, or email
with any general questions.
Utilization review inquiries: Call our provider line 888-566-0008 during business hours. After 5 p.m., please fax your inquiry to 617- 897-0801.
Go to the Provider Self-Service Portal to register for a website login.
NPI questions: Send an email to

For Pharmacy/Formulary questions:

Members, Providers, Employees, Contractors, and Subcontractors

To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call BMC HealthNet Plan’s hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.