Contact Us
A one-stop resource for Member and Provider contact information.
Please be advised that due to COVID-19 (novel coronavirus) and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services if you need assistance.
| Plan Type | Contact Information | |
|---|---|---|
| MassHealth |
Member Services Closed Thursdays from 2:30 p.m. to 3:30 p.m. |
888-566-0010 (English and other languages) 888-566-0012 (Spanish) 711 (TTY) MemberQuestions@bmchp.org |
| Nurse Advice Line (24/7): |
800-973-6273 | |
| Mental Health/Substance Abuse Line (24/7): |
888-217-3501 |
|
| Vision Services Plan (VSP): |
800-877-7195 711 (TTY) |
|
| MassHealth Customer Service: Monday-Friday 8:00 a.m. to 5:00 p.m. |
800-841-2900 800-497-4648 (TTY) |
|
| ConnectorCare / Qualified Health Plan |
Member Services Closed Thursdays from 2:30 p.m. to 3:30 p.m. |
855-833-8120 |
| Nurse Advice Line (24/7): |
866-763-4695 |
|
| Mental Health/Substance Abuse Line (24/7): |
877-957-5600 |
|
| Vision Services Plan (VSP): |
800-877-7195 711 (TTY) |
|
| Massachusetts Health Connector Customer Service Monday-Friday 8:00 a.m. to 6:00 p.m. |
877-MA-ENROLL 877-623-7773 (TTY) |
|
| Senior Care Options | Visit SeniorsGetMore.org for the most up-to-date contact information | |
| Other Questions? | ||
| Pharmacy | Email: Pharmacym@bmchp.org |
|
| Website |
Email: Webmaster@bmchp.org |
|
| Topic | Contact Info |
|---|---|
| Provider Relations |
Call: 888-566-0008 or your Provider Relations representative Email: providerinfo@bmchp.org Fax: 1-617-897-0830 |
| Utilization Review |
Call: 888-566-0008 during business hours Fax: 617-897-0801 after business hours |
| Portal | Register for a login using our Provider Self-Service Portal |
| NPI | Email: NPI@bmchp.org |
| Pharmacy/Formulary |
Visit: bmchp.org/pharmacy Call: 888-566-0008 Email: sco.pharmacy@bmchp.org (Senior Care Options) pharmacym@bmchp.org (For all other plans) |
| Behavioral Health Providers | Visit: Beacon Health Strategies Call: 866-444-5155 |
| DMEPOS - Medical Equipment and Supply |
Visit: Northwood, Inc. Call: 866-802-6471 |
| Radiology Providers | Visit: eviCore (formerly MedSolutions) Call: 866-802-6471 |
General BMC HealthNet Plan Information
| Office Address |
BMC HealthNet Plan 529 Main Street Suite 500 Charlestown, MA 02129 |
| Main Phone | 1-617-748-6000 |
Do you have questions about becoming a member?
Individuals: Call 800-792-4355 or email HelpMeApply@bmchp.org
Employers: Plan Information or email DirectSales@bmchp.org.