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A one-stop resource for Member and Provider contact information.

Plan Type Contact Information

Member Services
Monday-Friday 8:00 a.m. to 6:00 p.m.

888-566-0010 (English and other languages)
888-566-0012 (Spanish) 
711 (TTY)
Nurse Advice Line (24/7):
Mental Health/Substance Abuse Line (24/7):  
Vision Services Plan (VSP): 
711 (TTY)
MassHealth Customer Service:
Monday-Friday 8:00 a.m. to 5:00 p.m.
800-497-4648 (TTY)
ConnectorCare / Qualified Health Plan

Member Services
Monday-Friday 8:00 a.m. to 6:00 p.m.


711 (TTY)
Nurse Advice Line (24/7)
Mental Health/Substance Abuse Line (24/7):
Vision Services Plan (VSP)
711 (TTY)
Massachusetts Health Connector Customer Service
Monday-Friday 8:00 a.m. to 6:00 p.m.
877-623-7773 (TTY)

Senior Care Options Visit for the most up-to-date contact information
 Other Questions?
Pharmacy Email:
Topic Contact Info 
Provider Relations  Call: 888-566-0008 or your Provider Relations representative
Fax: 1-617-897-0830
Utilization Review Call: 888-566-0008 during business hours
Fax: 617-897-0801 after business hours
Portal Register for a login using our Provider Self-Service Portal
NPI Email:
Pharmacy/Formulary Visit:
Call: 888-566-0008
Email: (Senior Care Options)
    (For all other plans)
Behavioral Health Providers Visit: Beacon Health Strategies
Call: 866-444-5155
DMEPOS - Medical Equipment and Supply
Visit: Northwood, Inc.
Call: 866-802-6471
Radiology Providers Visit: eviCore (formerly MedSolutions)
Call: 866-802-6471

General BMC HealthNet Plan Information 

Office Address  BMC HealthNet Plan
529 Main Street
Suite 500
Charlestown, MA 02129
Main Phone 1-617-748-6000

Do you have questions about becoming a member?

Individuals: Call 800-792-4355 or email

Employers: Plan Information or email

Members, Providers, Employees, Contractors, and Subcontractors

To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call BMC HealthNet Plan’s hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.

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