When Should I Seek Care?

When in doubt, stay at home and call your doctor.

  • If you feel sick, call your doctor first to see if they can do a telehealth visit by phone. Not all doctors offer this service, so be sure to call and ask.
  • BMC HealthNet Plan members have access to Buoy, a free web-based tool you can use to check your symptoms, figure out if you should be tested for coronavirus, and learn about care options available to you. To learn more about Buoy as a coronavirus resource, visit the FAQ document. Otherwise, feel free to try it yourself at buoy.com/mass or mass.gov/online-health-tool. Together, let’s help stop the spread.
  • While it’s important to stay home in order to limit the spread of the virus, call 911 anytime you think you may need emergency care.

Staying Safe at Home with COVID-19

If you have tested positive for COVID-19 or think you have the virus, here are some tips on how you can care for yourself at home with COVID-19:

  • Stay home. Don’t go to public places or use public transportation. Leave your home only if you need to get medical care (call your doctor’s office first!). Some doctor’s offices will even allow you to have doctor’s appointments over the phone. And you can sign up to get medications for pre-existing conditions by mail through our Mail Order Pharmacy Program.
  • Wear a face mask when you are around other people. If possible, stay in a separate bedroom and use a separate bathroom.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Then throw it in the trash right away.
  • Wash your hands often, especially after you sneeze. Use soap and water, scrub for at least 20 seconds. If soap and water aren’t available, use an alcohol-based hand sanitizer.
  • Don’t share personal household items, including bedding, towels, cups and glasses, and eating utensils.
  • Clean and disinfect your home every day. Use household cleaners or disinfectant wipes or sprays. Clean things that you grab with your hands, like doorknobs, remote controls, phones and handles on your refrigerator or microwave.

COVID-19 Testing Sites

  • Testing sites in Boston
    • Boston interactive list of testing sites
    • Testing is free regardless of insurance or immigration status.
    • All sites require that you CALL AHEAD for pre-screening and to schedule an appointment.
    • Hours vary from site to site, so you must CALL AHEAD before going.
    • Many sites have capacity for multiple languages
  • Testing sites in Massachusetts
    • List of testing sites throughout the state
    • If your health care provider thinks you should be tested, but they are unable to offer a test at their own health care facility, they will provide a referral and you can be tested at a site near you.

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