We’re currently experiencing high call volume and longer than normal wait times. We apologize for the inconvenience.You can skip the line to do these common tasks:
- Get your member ID number using the phone prompts. You’ll need your social security number or MassHealth ID number.
- ID Cards are in the mail. If you have an upcoming appointment or need to pick up a prescription, you can give your member ID number while you wait for your card.
- Check to see if your doctor is in the network by searching the provider directory
- Check your benefits
Or use you member ID number to create an account on our member portal where you can:
- Change your PCP
- Access your mobile ID card
- Complete your health survey
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