Partnering with You to Combat Fraud, Waste and Abuse

Boston Medical Center HealthNet Plan's Commitment

Boston Medical Center HealthNet Plan (BMCHP) is committed to the stewardship of the State and Federal dollars that fund our program.  This commitment requires that we ensure that the health care services provided to eligible members are done so by providers entitled to participate in federal programs, are medically necessary, meet certain quality requirements, are provided in a cost effective manner, are billed appropriately and paid according to contract terms and BMCHP policies.  To that end, BMCHP, in the course of normal operations, works to prevent fraud, waste and abuse (FWA) and to detect and correct any instances of FWA, whether member, provider, employee, or vendor/contractor-focused.

Why is Fraud, Waste and Abuse an Issue?

As recently as 2011, studies by a variety of federal agencies and private organizations estimated the cost of fraud, waste and abuse in the healthcare industry, including federal programs, to be in the tens of billions of dollars a year.  The resulting increase in the cost of health care affects all of us---all providers, health care recipients, and health plans, not only the small percentage of providers who engage in it.

What are Fraud, Waste and Abuse?

Fraud is generally defined as intentionally making, or attempting to make a false claim, representation or promise in an effort to receive payment or property to which one is not entitled. 

Abuse refers to actions or inactions by that are inconsistent with sound fiscal, business or medical practices, and that result in unnecessary cost to BMCHP. 

Waste generally means over-use of services or other practices that result in unnecessary costs. In most cases, waste is not considered caused by reckless actions but rather the misuse of resources. 

Examples of fraud, waste and abuse in the healthcare industry include, but are not limited to:

  • Providing services that are not medically necessary, given a member’s medical history;
  • Falsifying a patient's diagnosis to justify tests, surgeries or other procedures that aren't medically necessary;
  • Misrepresenting non-covered treatments as medically necessary covered treatments for purposes of obtaining payment;
  • Rendering services that fail to meet professionally recognized standards;
  • Failing to accurately document services provided;
  • Failing to review the results of ordered tests;
  • Billing for more expensive services or procedures than were actually provided or performed, commonly known as "upcoding";
  • Billing each step of a procedure as if it were a separate procedure, commonly known as “unbundling”;
  • Billing for services at a frequency greater than a provider’s peer group;
  • Billing for services that were never rendered-either by using genuine patient information, sometimes obtained through identity theft, to fabricate entire claims or by padding claims with charges for procedures or services that did not take place;
  • Billing a patient more than the co-pay amount for services that were prepaid or paid in full by the benefit plan under the terms of the member’s health plan;
  • Accepting kickbacks for patient referrals; and
  • Waiving patient co-pays or deductibles.

How is Fraud, Waste and Abuse Identified?

BMCHP’s Special Investigation Unit (SIU) receives referrals regarding suspicious behavior from multiple internal and external sources, including an anonymous hotline.  In addition, SIU staff utilize a variety of software tools to both help find and prevent health care fraud prior to and after claim payment. These tools employ rules that are consistent with provider contracts, BMCHP clinical and reimbursement policies, and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) and International Classification of Diseases coding guidelines. 

What Do We Do When Fraud, Waste or Abuse is Suspected?

Upon receipt of referrals and/or identification of outliers, the SIU instigates an investigation, which may include: 

  • Interviewing internal and external stakeholders, including provider(s), member(s), vendor(s), and/or others, to gather information pertinent to the case. 
  • Requesting and reviewing medical or other healthcare records for the purpose of verifying that billed services were provided and were coded correctly. 
  • Consulting state agencies, up to and including the state Medicaid office, Medicaid Fraud Control Unit and/or Attorney General’s Office. 

An investigation may result in recovery of overpayments or remediation ranging from provider education to institution of a corrective action plan.  Suspicion of fraud will result in referral to the appropriate state agencies.  

How to Report Fraud, Waste, and Abuse

If you suspect fraud, waste or abuse, you should report it to BMCHP.

  • Call the Fraud Hotline: 1-888-411-4959
  • Email the Special Investigations Unit: FraudandAbuse@bmchp.org
  • FAX the Special Investigations Unit: 1-866-750-0947
  • Mail BMCHP:
  • Boston Medical Center HealthNet Plan
    ATTN: Special Investigations Unit
    529 Main Street, Suite 500
    Charlestown, MA 02129

BMCHP treats all information associated with a case as confidential; it is shared only with individuals who have a legitimate need to receive it.  Such individuals may include BMCHP’s Compliance Officer, legal department, and/or senior management and, in certain circumstances, state or federal agencies.  If you prefer, you may report suspected fraud, waste or abuse anonymously.