BMC HealthNet Plan - Covering MassHealth and Commonwealth Care members

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BMC HealthNet Plan Care Management

BMC HealthNet Plan is committed to giving you, our members, the information and tools you need to maintain healthy lifestyles. Our Care Management program is free for members and their families, and it’s just a phone call away. Check and see if you are eligible for this program by calling 1-866-853-5241.

Our Care Management staff work with you to help you understand your disease or condition.

We make sure you get the right services and information
Care Managers contact you by phone to check your health
Care Managers help coordinate care with your doctors and other healthcare providers
We also help you understand what benefits and community resources are available to you

We enroll members in our Care Management Select program if they are struggling with serious and complicated health conditions. This program offers everything listed above, plus:

More frequent check-ins from a Care Manager, including in-person visits, as needed
Enhanced coordination of care with your healthcare providers

Listed below are some of the conditions addressed in our Care Management Program. Click the links to learn more about the condition.

Click on the link to get information about the program
Asthma	Congestive Heart Failure	Pregnancy, Prenatal, Postpartum
Behavioral Health	Diabetes	Special Health Care Needs
Cancer	HIV/AIDS	Wellness
Community Resource Services	Hypertension	CARE MANAGEMENT HOME PAGE
	Obesity

Additional Resources

Where to call	Why call?	when to call	Masshealth members	commonwealth care members
Nurse Advice Line	You don't know if you need to go to the emergency room You are not sure if you need to make a doctor's appointment or treat your problem at home	24 hours a day, 7 days a week	1-800-973-6273	1-800-765-7344
Audio Health Library	You want to learn about some illness You want to know what to do to take care of yourself	24 hours a day, 7 days a week	1-800-973-6273	1-800-765-7344
Member Services Call Center	You want to learn about a special health problem like asthma or diabetes	Mon-Fri (except holidays) 8AM-6PM	1-888-566-0010 (English) 1-888-566-0012 (en Español)	1-877-957-5300 (English and en Español)
Mental Health/Substance Abuse Line	You are dealing with anxiety or depression, or a dependency on alcohol or drugs	24 hours a day, 7 days a week	1-888-217-3501	1-877-957-5600
Quitting Smoking	You need help to quit smoking	Mon – Thurs 9AM-7PM Fri 9AM-5PM	1-800-TRY-TO-STOP; 1-800-879-8678	1-800-TRY-TO-STOP; 1-800-879-8678

Remember: If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.

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