
BMC HealthNet Plan is committed to giving you, our members, the information and tools you need to maintain healthy lifestyles. Our Care Management program is free for members and their families, and it’s just a phone call away. Check and see if you are eligible for this program by calling 1-866-853-5241.
Our Care Management staff work with you to help you understand your disease or condition.
We enroll members in our Care Management Select program if they are struggling with serious and complicated health conditions. This program offers everything listed above, plus:
| Select Your Condition for Additional Tools and Resources | ||
|---|---|---|
| Asthma | Congestive Heart Failure | Obesity |
| Behavioral Health | Diabetes | Pregnancy, Prenatal, Postpartum |
| Cancer | HIV/AIDS | Special Health Care Needs |
| Community Resource Services | Hypertension | |
| WHERE TO CALL | WHY CALL? | WHEN TO CALL | MASSHEALTH MEMBERS | COMMONWEALTH CARE MEMBERS |
|---|---|---|---|---|
| Nurse Advice Line | You don't know if you need to go to the emergency room You are not sure if you need to make a doctor's appointment or treat your problem at home |
24 hours a day, 7 days a week |
1-800-973-6273 | 1-800-765-7344 |
| Audio Health Library |
You want to learn about some illness You want to know what to do to take care of yourself |
24 hours a day, 7 days a week |
1-800-973-6273 | 1-800-765-7344 |
| Member Services Call Center | You want to learn about a special health problem like asthma or diabetes | Mon-Fri (except holidays) 8AM-6PM |
1-888-566-0010 (English) 1-888-566-0012 (en Español) |
1-877-957-5300 (English and en Español) |
| Mental Health / Substance Abuse Line | You are dealing with anxiety or depression, or a dependency on alcohol or drugs | 24 hours a day, 7 days a week |
1-888-217-3501 | 1-877-957-5600 |
| Quitting Smoking | You need help to quit smoking | Mon–Thurs 9AM-7PM Fri 9AM-5PM |
1-800-TRY-TO-STOP; 1-800-879-8678 |
1-800-TRY-TO-STOP; 1-800-879-8678 |
Remember: If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.
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