Celebrating 15 years

Manage Your Condition

BMC HealthNet Plan is committed to giving you, our members, the information and tools you need to maintain healthy lifestyles. Our Care Management program is free for members and their families, and it’s just a phone call away. Check and see if you are eligible for this program by calling 1-866-853-5241.

Our Care Management staff work with you to help you understand your disease or condition.

  • We make sure you get the right services and information
  • Care Managers contact you by phone to check your health
  • Care Managers help coordinate care with your doctors and other healthcare providers
  • We also help you understand what benefits and community resources are available to you

We enroll members in our Care Management Select program if they are struggling with serious and complicated health conditions. This program offers everything listed above, plus:

  • More frequent check-ins from a Care Manager, including in-person visits, as needed
  • Enhanced coordination of care with your healthcare providers

Care Management Programs 

Select Your Condition for Additional Tools and Resources
Asthma Congestive Heart Failure Obesity
Behavioral Health Diabetes Pregnancy, Prenatal, Postpartum
Cancer HIV/AIDS Special Health Care Needs
Community Resource Services Hypertension  

Have a Chronic Condition? Find Out Who To Contact for Support

WHERE TO CALL WHY CALL? WHEN TO CALL MASSHEALTH MEMBERS COMMONWEALTH CARE MEMBERS
Nurse Advice Line You don't know if you need to go to the emergency room

You are not sure if you need to make a doctor's appointment or treat your problem at home
24 hours a day,
7 days a week
1-800-973-6273 1-800-765-7344
Audio Health Library
You want to learn about some illness

You want to know what to do to take care of yourself
24 hours a day,
7 days a week
1-800-973-6273 1-800-765-7344
Member Services Call Center You want to learn about a special health problem like asthma or diabetes Mon-Fri (except holidays)
8AM-6PM
1-888-566-0010 (English)
1-888-566-0012
(en Español)
1-877-957-5300 (English and en Español)
Mental Health / Substance Abuse Line You are dealing with anxiety or depression, or a dependency on alcohol or drugs 24 hours a day,
7 days a week
1-888-217-3501 1-877-957-5600
Quitting Smoking You need help to quit smoking Mon–Thurs
9AM-7PM
Fri 9AM-5PM
1-800-TRY-TO-STOP;
1-800-879-8678
1-800-TRY-TO-STOP;
1-800-879-8678

Remember: If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.


Your Health Decisions

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