Care Management

Programs to Help Manage Special Health Needs

Our free Care Management Program can make living with conditions like asthma, diabetes, cancer, or other special health needs easier. Call 866-853-5241 to see if you or your family members are eligible for this program.

Our Care Management staff work with you to:

  • Help you understand and manage your disease or condition
  • Make sure you get the right services and information
  • Contact you by phone to check your health
  • Help coordinate care with your doctors and other healthcare providers

We enroll members in our Care Management Select program if they are struggling with serious and complicated health concerns. This program offers everything listed above, plus:

  • More frequent check-ins from a Care Manager, including in-person visits, as needed
  • Enhanced coordination of care with your healthcare providers

To Start, Take Our Health Needs Assessment

The Health Needs Assessment is a list of questions about your health history, so that we can share tools and offer support to help you meet your personal health goals. Take the Health Needs Assessment online by logging in to the member portal, or call our Customer Care Center to have the assessment sent to you

Care Management Programs 

Additional Tools and Resources are Available for these Conditions
Asthma COPD Obesity
Behavioral Health Coronary Heart Disease Pregnancy, Prenatal, Postpartum
Cancer Diabetes Special Health Care Needs
Community Resource Services HIV/AIDS  
Congestive Heart Failure Hypertension  

Who To Contact for Health Support

WHO TO CALL WHY CALL? WHEN TO CALL MASSHEALTH MEMBERS CONNECTORCARE/QUALIFIED HEALTH PLAN MEMBERS
Nurse Advice Line You don't know if you need to go to the emergency room

You are not sure if you need to make a doctor's appointment or treat your problem at home
24 hours a day,
7 days a week
1-800-973-6273 1-866-763-4695
Audio Health Library
You want to learn about an illness

You want to know what to do to take care of yourself
24 hours a day,
7 days a week
1-800-973-6273 1-800-765-7344
Member Services Call Center You want to learn about a special health problem like asthma or diabetes Mon-Fri (except holidays)
8AM-6PM
1-888-566-0010 (English)
1-888-566-0012 (Español)
1-855-833-8120 (English and Español)
Mental Health / Substance Abuse Line You are dealing with anxiety or depression, or a dependency on alcohol or drugs 24 hours a day,
7 days a week
1-888-217-3501 1-877-957-5600
Quitting Smoking You need help to quit smoking Mon–Thurs
9AM-7PM
Fri 9AM-5PM
1-800-QUIT-NOW;
1-800-784-8669 (English)

1-800-8-DÉJALO;
1-800-833-5256 (Español)
1-800-QUIT-NOW;
1-800-784-8669 (English)

1-800-8-DÉJALO;
1-800-833-5256 (Español)

Remember: If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.