Contact Us

Audience	Question	How to contact us
Members	Benefits	Call our Customer Care Center Monday through Friday, 8:00 a.m. to 6:00 p.m.: MassHealth members 888-566-0010 (English and other languages) 888-566-0012 (Spanish) 800-421-1220 (Hearing impaired – ask to be connected to the Member Services Call Center) Commonwealth Care members 877-957-5300 (English and other languages) 866-765-0055 (TTY/TDD) Commonwealth Choice/Employer Choice Plan members 877-492-6967 Members may also e-mail their questions to MemberQuestions@bmchp.org.
Members	Health-related questions	In an emergency, go to the nearest emergency room or call 911. Otherwise, always call your doctor first if you have questions about your health or need urgent or routine care.
Members	Questions about depression, anxiety, alcohol or drugs	Call our Mental Health/ Substance Abuse Line, 24 hours a day, 7 days a week: MassHealth members: 888-217-3501 Employer Choice members / Commonwealth Care and Commonwealth Choice: 877-957-5600 If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.
Members	Pharmacy/formulary questions	Go to the Pharmacy page, or Call the Customer Care line listed above, or Send an email to pharmacym@bmchp.org
Members	Need a website login to conduct business with us electronically	Go to the Member Self Service (link to page) page.
Members	Questions about this website	Email webmaster@bmchp.org
Need insurance?	Questions about how to become a member	Call 800-792-4355 or send an email to Helpmeapply@bmchp.org
Need Insurance?	Questions about MassHealth and Commonwealth Care	Call 800-792-4355 or send an email to Helpmeapply@bmchp.org
Need Insurance?	How to join Employer Choice/ Commonwealth Choice	Individual and Groups of 1-5 call 800-792-4355 Groups of 6-50 call 800-792-4355 or send an email to Directsales@bmchp.org
Providers	General questions	Call your Provider Relations representative or the provider line at 888-566-0008.
Providers	Need a website login to conduct business with us electronically	Send an email to provider-login@bmchp.org
Providers	NPI questions	Send an email to NPI@bmchp.org
Providers	Pharmacy/formulary questions	Go to the Pharmacy page. Call the provider line at 888-566-0008, or Send an email to pharmacym@bmchp.org
Job seekers	Looking for positions at BMC HealthNet Plan	Go to the Careers page.
To ask about or report fraud and abuse	This is for members, providers, employees, contractors, and subcontractors to ask questions about compliance and/or to anonymously report acts of noncompliance, fraud, waste, or abuse.	Call 888-411-4959. Individuals may call BMC HealthNet Plan’s hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.

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